Virus removal and Windows reinstall
If someone has phoned claiming to be from Microsoft, your bank or your broadband provider and taken control of your computer, switch it off and bring it in. Don’t let it go online again until it’s been checked.
We remove the remote-access software they installed, check for anything else left behind, and help you work out which passwords to change first.
When to bring it in
- Pop-ups or a browser homepage you didn’t choose
- A caller connected to your computer remotely
- Unknown programs starting up
- Antivirus switched off and won’t turn back on
What we do
- Back up your files before anything else
- Remove remote-access tools and malware
- Clean reinstall of Windows where it’s safer than a clean-up
- Walk you through securing your email and bank accounts
How long: Usually 1–2 working days.
Prices
- Virus and malware removal from £59
- Clean Windows reinstall with files kept from £79
- Scam call clean-up and security check from £69
Guide prices. You get a fixed price for your exact model before any work starts.
Questions
Should I call my bank?
If you entered bank details, or the caller saw your banking, call the number on the back of your card now — before you bring the computer in.
Related repairs
- PC repairDesktops, all-in-ones and gaming PCs — power faults, crashes, overheating and upgrades.
- SSD upgrade for slow laptopsSwap the old hard drive for an SSD and keep all your files and programs.
- Data recoveryPhotos and files back from failed drives, USB sticks and memory cards. No data, no fee.
Get a fixed price before any work starts
Book online and tell us the fault, or just walk in. Diagnosis is free when you go ahead with the repair.